Delivery

Buying on this website means you agree with our delivery policy as stated below:

 

  1. We do not deliver to PO Boxes, if the parcel is returned to us due to this issue we will refund you only the product value, but the postage costs will be deducted so please bear this in mind and please ensure you put your home address in your order.
  2. We do not take any responsibility if the parcel is returned to us due to incorrect address provided during the checkout or you have not manage to collect if delivery attempted. When we will get the parcel back, we will refund the product costs only.
  3. Delivery costs are as follows:
    1. United Kingdom (mainland)
      • First Class Standard – up to 100g – £1.40
      • First Class Recorded – up to 100g – £2.55
      • First Class Standard – above 100g – £3.80
      • First Class Recorded – above 100g – £4.90
    2. Europe
      • Tracked service: up to 500g – £10.65 (heaviest product in our shop has 320g)
    3. World
      • Tracked service: up to 500g – £12.95 (heaviest product in our shop has 320g)
  4. Processing time it is up to 10 working days as we are manufacturing the items as they sell. (this means when you place an order it will be shipped out within a maximum of 10 working days – Mon – Fri), but we try to ship it as soon as possible (usually within 2 to 3 working days). In case something going to be delayed – you will be notified by email with explanation.
  5. We send parcels to the address provided from PayPal so make sure you choose the correct one as your delivery address.
  6. When the parcel is shipped out you will receive an email (it will be sent to your email provided during checkout). Please make sure you do not block automatic emails and check your spam box if you can not see any email from us.
  7. If you chose tracked service, the tracking number will be provided via email as soon as the parcel has been sent.
  8. If your place of living requires Customs Check, please be patient and wait for the parcel, they are not as fast as we are 🙂 and the customs clearance can take from 5 to even 20 days in busy periods like Christmas or Black Friday and etc.
  9. Standard delivery times are as follows:
    1. UK – 1 to 3 working days
    2. Europe – 5 to 12 working days
    3. Worldwide – 6 to 15 working days
  10. Delays – please bear in mind there could be a delay if the parcels are sent during the upcoming Christmas or Easer time or other UK Bank Holidays.
  11. In the UK you have a choice of tracked or not tracked delivery service, please note: we do not accept any claims if you chose not tracked service and the parcel has been lost. If you chose tracked service, see point 6 of this document.
  12. We send the parcels (outside UK) with tracked service only, which benefits of:
    1. Maximum compensation value if parcel lost : £50 (British Pounds)
    2. You can track your parcel on a website: https://www.royalmail.com/track-your-item
    3. The tracking number will be advised as soon as the parcel has been sent. Please bear in mind – we cannot take any responsibility for undelivered parcels due to your absence. This is why we provide you the tracking link. So please monitor it regularly and if it seems the delivery takes too long – contact us immediately. (replay to the order confirmation email we sent to you)
    4. There is minimal chance the parcel will be lost or damaged as this is priority handling service
    5. Loss claims should not be submitted until after 20 working days (Monday – Friday) after the due delivery date for items going to Europe, and after 25 working days for Rest of the World. This means, we can only send replacement or refund only after the mentioned time has passed.
    6. There is 90 (calendar) days procedure for claim process.
  13. For information who will deliver your parcel at your country, please read our country guide: http://www.delanengineering.com/delivery/who-delivers/

For more information about the claim process please refer to the Royal Mail official website: http://www.royalmail.com/personal/help-and-support/royal-mails-claims-process-for-loss-damage-and-delay

 

Last updated: 24 December 2015 | 11:20 GMT